Delivery Policy

Digital download only / no physical shipment

Digital delivery

Coilwicks sells digital PDF files only. There is no physical print, frame, or postal shipment. The whole order is delivered as a secure download link to the email address you provide at checkout.

How and when

The moment Stripe confirms your payment, an email goes out with:

• An order confirmation
• A secure download link for your title or the Edition
• A one-page provenance sheet for each print in the order
• A short paper-and-printer recommendation

If the email has not arrived within ten minutes, check your spam folder. Still nothing? Email info@coilwicks.com with the address you used and we re-send by hand within one business day.

What you receive

• One print-ready PDF per print at 300 DPI
• Sized for both A2 and A3 with crop marks and bleed
• Embedded sRGB colour profile and CMYK conversion notes
• A short provenance sheet (year, source, restoration method)
• A plain-English personal-use licence summary

Download window

Download links stay live for 180 days after purchase. Once your link expires you can email us for a free re-issue.

Printing the file

The files are designed for any standard wet-ink or laser print shop, plus most home inkjet printers that take A3. We recommend uncoated 200 to 300 GSM stock. For local UK options we usually point Londoners to print shops in Hackney Wick, Bermondsey or Camberwell. We can advise on a paper choice if you email the project.

International orders

We deliver worldwide. No customs duty or import VAT applies because nothing physical ships. GBP pricing is the same for every country.

Contact

Delivery questions: info@coilwicks.com. Reply within one business day from the Hackney studio.